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Shipping

SHIPPING INFORMATION

P.O BOX

We can not send parcels to PO BOX addresses at this time. Sorry for any inconvenience. If you do still choose to add a P.O Box address it is at your own risk as we can not guarantee delivery. If you see this after placing the order then please email us and we will do our best to change and amend the address before it ships but we cannot guarantee this will be done in time.

Parcels are shipped with either UPS Express or Royal Mail Standard 

EU Shipping information:

as an EU Customer you no longer pay VAT through our website. The VAT will be applied at customs, please check your countries details for more specific information on this. All EU parcels are subject to customs fees. Please take this into account when making a purchase on our website. 

UK SHIPPING: 

  • We use DPD and Royal Mail to Ship All Items to the UK. For extended postcodes we use Royal Mail.
  • All the parcels are sent via DPD Next Day from your dispatch confirmation email (this does not include weekend delivery) and  ROYAL MAIL 1st CLASS SIGNED. PLEASE NOTE : The delivery times are expected but not guaranteed. 
  • Free shipping over a £15 spend applies to most of the UK.
  • During busy periods parcels can take from 1-2 days for processing and dispatch.
  • If you have not received your order in 4 working days from dispatch email please contact us via our contact form or send an email to help@cassiopeiacosmetics.com
  • PLEASE NOTE -We are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped, You will have to wait until the package has returned back at our warehouse before we can refund the goods or arrange to resend - p&p to be paid by customer for re shipping. 


INTERNATIONAL SHIPPING: 

  • WE SHIP TO MOST DESTINATIONS - Yaayyy!!!
  • At this time we can ship our Acrylic powders and Gel top coat + primers internationally, we are working on International shipping on Primers and liquids.
  • We offer Express shipping to most areas in the USA. 
  • We ship all international parcels via UPS express or a ROYAL MAIL INTERNATIONAL TRACKED Service. 
  • Please allow 5-15 working days to receive your item. Average delivery is up to 10 working days.
  • If you have not received your item in 15 working days please email info@cassiopeiacosmetics.com with your full name and order number. Please allow up to 2 day response time. 
  • Please allow due to time difference 1 extra day to process your order before it will be shipped.
  • Some Royal Mail international orders have taken as long as 25 working days to arrive due to the countries strict customs, unfortunately we don't have any control over this. if you are in a rush please do select express shipping if available.
  • Our shipping costs are based on weight & Size of products.
  • PLEASE NOTE - we are not responsible for incorrect imputed information at check out. If you have imputed your address incorrectly and not contacted us to change this before the item is shipped. You will have to wait until the package as returned back at our warehouse before we can send it again. 
  • Cassiopeia Cosmetics(trading name of Glitter Planet Limited) will not be held responsible if any duty or taxes applied are not paid by the receiver and the consignment is refused/held or destroyed at customs. No refund will be offered.

HOLIDAYS AND BANK HOLIDAYS

During holidays, busy periods and adverse weather conditions you may experience delays, this is due to the postal service. We will always aim to get all parcels out for delivery within two working days wherever possible.

Please Note: 

All Shipping information is final and cannot be changed after you have made your purchase, please ensure all of your details are correct before proceeding to pay.

**Any FREE confectionary sweets or edible consumables within our parcels are eaten at the recipients own risk & MAY CONTAIN NUTS, GLUTEN, EGGS AND ALL OTHER ALLERGENS.